Terms of Service

• "Platform" means the Parallel.Coach web application, APIs, and related software infrastructure operated by PARALLEL DEVELOPMENT LTD.
• "Coach" means an independent professional coach or coaching practitioner who uses the Platform to deliver coaching services to Clients.
• "Client" means an individual who receives coaching or productivity support through the Platform.
• "User" means any person who accesses the Platform, whether as a Coach, Client, or administrator.
• "Content" means any data, text, files, notes, metrics, habits, or messages uploaded, posted, or stored on the Platform.
• "Coaching Services" means the independent professional coaching sessions, guidance, or materials provided directly by Coaches to Clients.

2.1 Eligibility. You must be at least 18 years old to use the Platform. By creating an account, you represent that you are 18 or older.

2.2 Account Creation. Accounts are created through invitation from a Coach or platform administrator. You must provide accurate, current, and complete information during registration.

2.3 Security. You are responsible for maintaining the confidentiality of your authentication credentials and for all activities that occur under your account. You must notify us immediately at security@parallel.coach of any suspected unauthorised use.

2.4 Accurate Information. You agree to keep your profile information (name, email, timezone) up to date through your Settings.

3.1 SaaS Platform Role. Parallel.Coach is SaaS (Software-as-a-Service) software infrastructure that enables independent Coaches and Clients to connect, schedule, communicate, and track coaching goals. PARALLEL DEVELOPMENT LTD is a technology provider, not a coaching organisation, healthcare provider, or therapy clinic.

3.2 Independent Contractors. Coaches are independent operators and contractors. Coaches are NOT employees, agents, partners, or joint venturers of PARALLEL DEVELOPMENT LTD. We do not control, supervise, direct, or endorse the coaching methodologies, advice, or conduct of any Coach.

3.3 Coach-Client Contract. The contractual relationship for Coaching Services is strictly between the Coach and the Client. PARALLEL DEVELOPMENT LTD is not a party to that contract and assumes no responsibility for coaching quality or outcomes.

3.4 Platform Features. The Platform provides tools for session scheduling, secure messaging, goal and metric tracking, surveys, and encrypted document sharing.

3.5 Modifications. We may modify, update, or discontinue features of the Platform with reasonable notice. Material changes will be communicated to active users.

4.1 Non-Clinical / Non-Medical Nature. The Platform and Coaching Services facilitated through it are designed solely for professional development, personal productivity, and general coaching support (including executive function and ADHD coaching support). The Platform does NOT provide medical advice, psychiatric assessment, psychotherapy, clinical diagnosis, medical care, or crisis intervention.

4.2 Not a Substitute for Healthcare. Coaching is not a substitute for professional mental healthcare, psychiatric consultation, or medical treatment. If you have medical or psychological conditions, you must seek the advice of a qualified physician, psychiatrist, or licensed healthcare provider.

4.3 Emergency Crisis Disclaimer — Call Emergency Services:

The Platform does NOT provide crisis monitoring or emergency response. If you are experiencing a mental health emergency, acute crisis, thoughts of self-harm, or suicidal ideation, please immediately contact emergency services or a crisis helpline:

• United Kingdom: Call 999 (Emergency) or 111 (NHS Mental Health Services), or call Samaritans free on 116 123.
• United States & Canada: Call or text 988 (Suicide & Crisis Lifeline) or call 911.
• European Union & International: Call 112 (European emergency services) or your local emergency department.

As a User of the Platform, you agree to:

• Use the Platform only for lawful purposes in accordance with these Terms.
• Not misuse or attempt to compromise the Platform, its infrastructure, or access controls.
• Not upload or transmit unlawful, harassing, defamatory, fraudulent, or harmful content.
• Not attempt to access or decrypt data belonging to other users.

Coaches specifically agree to:

• Maintain valid professional qualifications, credentials, and appropriate professional indemnity insurance for the services they deliver.
• Adhere to applicable professional codes of ethics and data protection regulations (including UK/EU GDPR).
• Clearly clarify the non-clinical boundary of coaching to all Clients.

Clients specifically agree to:

• Engage with their Coach in good faith and respect professional boundaries.
• Acknowledge that Coaching Services are non-clinical and do not replace professional medical or psychiatric care.

6.1 Our IP. The Platform, including its software code, proprietary workflows, design, branding, and underlying technology, is owned exclusively by PARALLEL DEVELOPMENT LTD. You may not copy, modify, reverse engineer, or create derivative works without our prior written permission.

6.2 Your Content. You retain full ownership of all personal data and content you upload to the Platform. You grant us a limited, worldwide, non-exclusive license to host, store, and process your content strictly as necessary to provide the service.

6.3 Coach Templates. Coaches retain ownership of their proprietary coaching frameworks, note templates, and materials created on the Platform.

Our handling of personal data is governed by our Privacy Policy, which is incorporated into and forms part of these Terms:

• Sensitive coaching content (notes, actions, metrics, surveys, messages) is encrypted at rest using per-row pgsodium AEAD encryption.
• Access is restricted via database Row-Level Security (RLS) policies.
• You have statutory rights to access, export, rectify, and delete your data under the UK GDPR and EU GDPR.

Please review our Privacy Policy for comprehensive information.

8.1 Platform "As Is". The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

8.2 Liability Cap. To the maximum extent permitted by applicable law, the total aggregate liability of PARALLEL DEVELOPMENT LTD arising out of or relating to these Terms, the Platform, or the service (whether in contract, tort, negligence, or otherwise) shall be strictly limited to the total fees actually paid by you to PARALLEL DEVELOPMENT LTD in the twelve (12) months preceding the claim, or £100 GBP if no fees were paid.

8.3 Exclusion of Consequential Damages. In no event shall PARALLEL DEVELOPMENT LTD be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.

8.4 Independent Coaching Conduct. PARALLEL DEVELOPMENT LTD accepts no liability whatsoever for the quality, advice, acts, omissions, or conduct of Coaches delivering Coaching Services through the Platform.

8.5 Consumer Rights & Statutory Exclusions. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales or applicable mandatory consumer protection laws.

9.1 By You. You may terminate your account at any time through Settings. Your account deletion will be processed in accordance with our Privacy Policy.

9.2 By Us. We may suspend or terminate your account if you breach these Terms, if required by law, or if the account has been inactive for an extended period, following reasonable notice where feasible.

9.3 Survival. Sections 4 (Disclaimers), 6 (Intellectual Property), 8 (Limitation of Liability), and 10 (Governing Law) survive termination.

10.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation (including non-contractual disputes or claims) shall be governed exclusively by and construed in accordance with the laws of England and Wales.

10.2 Jurisdiction. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except that if you are a consumer resident in another jurisdiction (such as Scotland, Northern Ireland, or an EU member state), nothing in these Terms deprives you of any mandatory statutory consumer protections under your local law or your right to bring proceedings in your local courts.

10.3 Informal Resolution. If you have any dispute or concern, please contact legal@parallel.coach first so we can endeavor to resolve it informally.

10.4 Online Dispute Resolution. EU consumers may access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/odr.

We may update these Terms from time to time to reflect changes in our service, technology, or legal obligations. When we make material changes, we will notify you through the Platform or via email and prompt you to accept the revised Terms.

The current version of these Terms is v1.1, last updated July 2026.

If you have any questions or legal notices regarding these Terms, please contact us:

• Legal Enquiries: legal@parallel.coach
• Privacy & Data Protection: privacy@parallel.coach
• Security: security@parallel.coach

Company Information:

• Company Name: PARALLEL DEVELOPMENT LTD
• Company Number: 17310661
• Company Type: Private Limited Company (Incorporated in England & Wales)
• Incorporation Date: 30 June 2026
• Registered Office Address: Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE